Careers

IT Support Specialist

Part time (20 Hours per week pro rata, flexible days). Permanent.

The IT Support Specialist plays a key role in maintaining the integrity and reliability of cbm’s data and technology systems. Working closely with the IT Manager, this role supports staff across the organisation by ensuring our CRM and core applications are running smoothly, data is accurate and accessible, and day-to-day IT issues are resolved efficiently. As the first point of contact for internal IT support, this role helps keep fundraising, finance, and operational activities on track, and contributes to our commitment to being wise stewards of our resources.

Key Responsibilities

1. Database

Ensuring overall database integrity, accuracy and security, including:

• Maintain accuracy and security of our donor database by managing uploads, updates, and troubleshooting issues.
• Support the setup of campaigns, appeals, and donor profiles.
• Prepare data files used for appeal mail outs and contact lists.

2. Reporting

• Utilise data to generate insightful reports for stakeholders, providing valuable insights into fundraising and finance performance.
• Providing customised reporting to the management team, and financial data for analysis of return on investment.

3. Business Intelligence Development

• Identify opportunities to make our systems more efficient and aligned with team needs.
• Provide advice and support general IT and systems-related queries.

4. Management of IT Systems

• Assist with oversight of cbm’s IT platform to ensure it is configured to deliver to the needs of users, provides a secure environment for donor data, and is reliable and cost effective.
• Work closely with cross-functional teams to understand business needs and pain points.
• Respond promptly to resolve internal issues related to computer applications and IT systems.
• Maintain and support applications used by donor care, fundraising and finance.

Key Competencies Required

Attitudes:

• Initiative, flexibility and a can-do attitude.
• Commitment to cbm’s mission, vision and values of inclusion, justice, excellence, partnership and integrity.
• Ability to deal with a complex workload.
• Cultural sensitivity.
• Understanding of, and interest in, the not-for-profit sector.
• Ability to work within a Christian kaupapa and be sensitive to its various expressions.

Behaviours:

• Self motivated and independent work style.
• Integrity.
• Teamwork, communication and collaboration, with a heart for making a difference.
• Ability to be flexible, to meet deadlines and to deal with a complex workload.
• Positive, problem-solving relationships with staff.
• Contribute willingly to office tasks.
• Holding information as confidential, when appropriate.

Knowledge/Experience:

• Relevant tertiary qualification. (e.g. technology, with focus on business practices / administration, computer science or information systems or related field).
• 3 years’ experience in an ICT / database role.
• Strong database administration skills, preferably with experience in CRM systems.
• Broad understanding of various software, with proficiency in Microsoft Office applications.
• Understanding of database management and its application to marketing campaigns.
• Understanding of cybersecurity best practice
• High level of IT literacy and an eye for detail.
• Previous exposure to web development and website management is advantageous.

How to Apply

If you are suitably qualified and have a passion and desire to serve people with disabilities in the world’s poorest places, please submit your CV via Seek or email jointheteam@cbmnz.org.nz. Please outline your experience against the above listed responsibilities, relevant knowledge and skills, and let us know why you would love to work for cbm.

Applications close on 14 May 2025.