Contact Us
Freephone: 0800 77 22 64 (within NZ only)
Phone: +64 9 414 9405
Email: enquiries@cbmnz.org.nz
Physical address: Unit B, 112 Bush Road, Albany, Auckland 0632
Postal address: PO Box 303477, North Harbour, Auckland 0751
Alternatively, fill out the contact form below.
Complaints
cbm New Zealand is committed to a culture of integrity, transparency and accountability.
If you have any concerns or complaints you wish to raise about cbm New Zealand, its partners or working practices, please feel free to contact us using one of the following options:
Email: complaints@cbmnz.org.nz
Mail to:
cbm New Zealand
PO Box 303477
North Harbour
Auckland 0751
Attention: CEO
Call: 0800 77 22 64 and ask for the CEO.
Or you can request a confidential interview with a senior cbm New Zealand staff member who will document the complaint and forward it immediately to the cbm New Zealand CEO.
For accessibility, alternative formats can be requested for disseminating information about the complaints process and arrangements for recording a complaint.
Whistleblowing
Whistleblowing, and whistleblower protections, create an important pathway for both external community and internal workplace participant reporting of concerns and suspicion of illegal or dishonest activity relating to cbm New Zealand’s work.
cbm New Zealand requires the reporting of conduct that a person has reasonable grounds to suspect is misconduct, wrongdoing, or an improper state of affairs, relating to cbm New Zealand, its partners or any related entities.
If you have not received satisfactory responses through the channels above, or should you have reasonable grounds to believe you should report outside of cbm New Zealand management, you may write to the cbm New Zealand Board Chair at board@cbmnz.org.nz, or to CBM Global on whistleblowing@cbm-global.org.
Please also note that cbm New Zealand is a member of the Council for International Development (CID) and is a signatory to the CID Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability and financial management. Complaints relating to alleged breaches of the Code of Conduct by any signatory agency can be made to the CID Code of Conduct Committee.
More information about the CID Code of Conduct can be obtained from cbm New Zealand and from CID at: cid.org.nz or by email: code@cid.org.nz
